Get Quote

FAQ

How is the quality of your diagnostic reagents guaranteed? Do they have relevant certifications?

All our diagnostic reagents undergo stringent quality control and comply with international standards. They are

If I want to pursue OEM/ODM cooperation, are there any Minimum Order Quantity (MOQ) requirements? And what about the lead time?

We welcome OEM/ODM partnerships! For custom-branded packaging, there is an associated Minimum Order Quantity (MOQ).

How long does it typically take for your products to be delivered to developing countries in Asia, Africa, and Latin America?

We have an efficient global logistics network. Generally, from order confirmation to door-to-door delivery, we

As a distributor, what kind of after-sales support does your company provide?

We offer comprehensive after-sales support to ensure your business runs smoothly. This includes 24/7 online

How does your AI imaging technology differ from traditional flow cytometry and electrical impedance methods? What are its advantages?

Traditional methods rely on indirect signals (like electrical pulses or scattered light), preventing direct observation

Can your POCT devices be used in extreme environments, like very cold or very hot places?

Absolutely! Our POCT devices are rigorously designed and tested to operate reliably within a wide

Does your 5-part hematology analyzer truly not require liquid reagents? What is its principle?

Yes, our AI Automatic Imaging 5-part Hematology Analyzer features an innovative “No Liquid System,” eliminating

Can I get a free sample?

We love your enthusiasm! For our diagnostic reagents, yes, we can absolutely provide free samples

So, who exactly are you guys? Are you a trading company, a manufacturer, or something else?

That’s a great question! Think of us as your go-to IVD Solutions Provider. We’re proudly

Choose FAQ Category:

Can’t find the answers to you need?

Didn’t find your answer here? Our comprehensive Help Center is packed with detailed product manuals, video tutorials, and software downloads for deeper support. Prefer to talk? Our expert team is always ready to assist you directly!

Ask any questions

Contact Us Today, Get Reply Tomorrow

Your information will be kept strictly confidential. 

I am Jason, the sales manager of runmeihealth.com, me and my team would be happy to meet you and learn all about your business, requirements and expectations.